Join Protiviti’s John Harris as he presents two dynamic webinars that will help you make the most of your data using advanced analytics. From developing a customer analytics strategy to how to capture the vast amounts of information in your production systems to make prescriptive decisions, John’s sessions will give you insight into what’s happening now in data analytics.
Register for one or both!
How CX Information Can Accelerate Your Customer Analytics Journey
Wednesday, Oct 3 @ 2:00 pm ET
Often, companies struggle with maximizing the value of the huge amount of customer data they capture and retain, yet some are leveraging customer analytics to begin tapping into the value of that information. In this session, attendees will learn how to align customer experience information with a customer analytics framework to accelerate their journey to meaningful and actionable customer insights.
Key Learning Points:
- Review the overall purpose and framework of a customer analytics strategy
- Learn the difference between a Customer Analytics and Customer Experience program
- Discover with CX information is critical to a customer analytics strategy
Leveraging Advanced Analytics & ERP Data for Production Optimization, Capacity Analysis and Scenario Production Planning
Wednesday, Oct 10 @ 2:00 pm ET
Consumer packaging and manufacturing companies capture vast amounts of information with their production ERP systems. In most cases, this information is primarily used for reporting and ad hoc queries on things that have already happened. The information is rarely used to make prescriptive decisions on how to optimize production processes and planning decisions.
This customer case study will illustrate how Protiviti demonstrated the value of leveraging advanced analytics to a large manufacturing client, using their ERP data to create optimized daily production schedules, increase plant capacity, and execute scenario planning analysis. This capability was not available from their ERP system or any of their plant-shop floor accessory software packages. Attendees will learn how Protiviti used optimization modeling to accomplish a number of objectives including reduction production coasts, determining the impact of each customer’s order patterns on resource utilization and evaluating the ability to absorb new customer demand.
Key Learning Points:
- Discover ways to leverage advanced analytics to maximize the value of ERP data
- Learn how to identify analytics-based projects of utmost interest to senior management
- See how to leverage optimization for operation and strategic planning decisions